Legal Framework · Fair Usage

Legal

Terms & ConditionsClear Rules, Fair Service

By using OceanLinux's Linux hosting services, you agree to these terms. We've made them clear and straightforward — because transparency matters.

Fair Terms

User Protection

Clear Guidelines

1. Account Registration & Eligibility

To access our Linux hosting services, you must create an account with accurate information.

Registration Requirements

Provide accurate and complete information
Must be 18+ years old or have guardian consent
Valid email address for account verification
Keep account credentials secure

Account Responsibility

You're responsible for all account activity
Notify us immediately of unauthorized access
One account per person or organization
Update information when it changes

Account Termination

Accounts with fraudulent information or involved in illegal activities will be terminated immediately without prior notice.

2. Acceptable Service Usage

Our Linux hosting services are designed for legitimate business and personal use.

Allowed Uses

Web hosting and applications
Development and testing environments
Database hosting and file storage
API, microservices, and e-commerce platforms
Educational and research projects

Prohibited Uses

Illegal activities or content
Hacking, phishing, or malware
Spam or unsolicited emails
Copyright infringement
Cryptocurrency mining
Resource-intensive attacks
Proxy or VPN services (unless approved)

Fair Usage Policy

While we offer generous resources, excessive usage that affects other users may result in account review and potential limitations.

3. Payments, Billing & Refunds

Clear payment terms for our Linux hosting services:

Payment Schedule

All payments must be made in advance

Secure Processing

Multiple secure payment gateways

Instant Activation

Services activated upon payment

Payment Methods

Razorpay — Cards, Net Banking, UPI
Cashfree — All major Indian payment methods
UPI Gateway — UPI and digital wallets

Billing & Renewals

Monthly and annual billing cycles available
Auto-renewal can be enabled or disabled
No grace period for renewals
Notifications sent before expiry

Refund Policy

See our dedicated Refund Policy for eligibility, process, and timelines.

4. Service Availability & Support

Our commitment to reliable Linux hosting:

Service Level Agreement

99.9% uptime guarantee
24/7 monitoring and support
Regular maintenance windows
Automated backups included

Support Services

Technical support via email and chat
Knowledge base and documentation
Server management assistance
Migration support for new customers

5. Account Suspension & Termination

Circumstances under which services may be suspended or terminated:

Suspension Reasons

Non-payment of invoices
Violation of acceptable use policy
Excessive resource usage
Suspected fraudulent activity

Termination Reasons

Repeated violations of terms
Illegal activities or content
Extended non-payment (30+ days)
Security threats to infrastructure

Fair Process

We'll attempt to notify you before suspension when possible. Data backup grace period of 7 days after termination for most cases.

6. Limitation of Liability

Understanding responsibilities and limitations:

Service Disclaimer

While we strive for 99.9% uptime, we cannot guarantee uninterrupted service. We are not liable for indirect damages, data loss, or business interruption beyond our service credits.

Data Responsibility

You are responsible for maintaining backups of your data. While we provide backup services, you should maintain independent backups of critical data.

Maximum Liability

Our maximum liability is limited to the amount paid for services in the affected billing period, typically provided as service credits or refunds.

Questions About These Terms?

If you need clarification on any policies or want to discuss your specific use case, contact us.

hello@oceanlinux.com Contact Support

Last Updated: July 6, 2026

We may update this page from time to time. Significant changes will be posted here.