A product of 
Legal
Refund PolicyFair & Transparent Process
Clear terms for refunds on our Linux hosting services. Hassle-free process when you qualify under the conditions outlined below.
1. Refund Guarantee Window
We offer a refund window for new customers who meet the eligibility criteria below.
7-Day Window
Refund requests within 7 days of purchase
Quick Process
Processed within 5–7 business days
Original Method
Refunded to your payment method
Our Commitment
2. Refund Eligibility & Qualifying Reasons
Qualifying conditions and valid reasons for refund requests:
Valid Refund Reasons
- Service not delivered within promised timeframe
- Technical issues unresolvable by our support
- Service specifications don't match purchased plan
- Server hardware failures affecting performance
- Network connectivity issues on our end
- Billing errors or duplicate charges
Eligibility Requirements
- Request must be within 7 days of purchase
- Service must not have been extensively used
- Valid reason as outlined above
- Request submitted through official channels
- Account must be in good standing
- No violations of Terms of Service
3. Non-Refundable Circumstances
Certain situations do not qualify for refunds:
Non-Refundable Situations
- Change of mind or buyer's remorse
- Accidental purchases due to user error
- Requests made after the 7-day period
- Services extensively used or modified
- Violation of Terms of Service
- Data loss due to user error
Partial Refund Cases
- Annual plans with justified early cancellation
- Downgrade requests within 7 days
- Pro-rated refunds for billing errors
- Credit adjustments for service outages
Fair Usage Policy
4. How to Request a Refund
Simple process to request your refund within the qualifying window:
Contact Support
Email us within 7 days
Provide Details
Order number and reason
Review Process
24–48 hours review
Refund Issued
5–7 business days
Required Information
- Order number or transaction ID
- Email address used for purchase
- Detailed reason for refund request
- Screenshots if reporting technical issues
Processing Timeline
- Review: 24–48 hours
- Approval: Email confirmation sent
- Processing: 5–7 business days
- Bank: Additional 2–3 days possible
5. Cancellation Policy
How cancellations work and what happens to your data:
Cancellation Rules
- Cancel anytime through your dashboard
- No refunds for time already used (after 7 days)
- Service continues until end of billing period
- Auto-renewal stops immediately upon cancellation
Data Handling
- 7-day grace period for data backup
- Download your data before expiration
- Server wiped clean after grace period
- No data recovery after final deletion
Important Notice
6. Chargeback & Dispute Policy
Please contact us before initiating chargebacks. We're here to resolve issues fairly.
Before Filing a Chargeback
Chargeback Consequences
Legitimate Disputes
Need to Request a Refund?
Our support team is here to help. For urgent refund requests, mention 'URGENT REFUND' in your subject line.
Last Updated: July 6, 2026
We may update this page from time to time. Significant changes will be posted here.